Financial Services

Hospitals in New Hampshire work hard to make quality health care available, affordable, and accessible to all, regardless of ability to pay. Androscoggin Valley Hospital offers many financial assistance and referral programs to ensure that cost will not be a barrier to anyone in our community getting the healthcare services they need. If payment of your healthcare expenses could create a financial hardship for you, our staff will work with you to apply for financial assistance. Information you provide is confidential.

Even if you do not feel you qualify for financial assistance, call us anyway to receive an application. There are many factors taken into consideration when determining eligibility. We also may be able to connect you with other resources for which you may qualify.

As part of the financial assistance application process, the Hospital will assess your potential eligibility for health insurance coverage through federal or state programs such as New Hampshire Medicaid.

Criteria Categories for Financial Assistance

  1. Family income, in relation to federal poverty guidelines
  2. Assets (e.g., home, bank accounts, and stocks)
  3. Any additional financial hardship
  4. You must be receiving medically necessary care

Exclusions for Eligibility

Cosmetic procedures, hearing aids, infertility services, sterilization, and reversal of voluntary sterilization are not eligible for financial assistance. All other elective or non-emergency services are covered at the discretion of the Hospital. Please refer to application for complete list of excluded procedures.

Financial Assistance Programs Available at AVH

In addition to AVH's financial assistance program, the Hospital also participates in the following statewide programs:

How to Apply for Financial Assistance

Call AVH Customer Service at 603-326-5653 or 603-326-5660. A customer service representative will advise you and investigate other sources that might provide financial assistance. Complete a Financial Assistance Application. For a Financial Assistance Application, click here

Some of the required documents which need to be submitted with your application are:

  1. A completed and signed application.
  2. Complete copy of your most recent Federal Income Tax Return and all schedules. Include copies of last year’s W-2 forms.
  3. Copies of your four most recent paycheck stubs or a statement from your employer.
  4. Copies of three most recent bank statements (e.g., savings, checking, money market, IRA, 401K, etc.).
  5. Copies of unemployment, workers compensation, or disability compensation benefits statements.
  6. Copies of social security or pension benefits income.
  7. Copy of any food stamp allocation.
  8. Copies of government assistance or denial notices, such as Social Security disability and Medicaid.
  9. Copy of current tax bill (showing assessed value) and mortgage statement (showing current balance).
  10. For individuals whose support is provided more than 50% by another party, a statement will be required from the supporter indicating that s/he is providing more than 50% support for the applicant.

Notification

Once a determination has been made, you will be notified by mail. The dates of eligibility will be listed in your letter and, in the case of a prospective request, a card necessary for registration, which will indicate your level of assistance and expiration date, will be included. Patients will need to reapply at the time of expiration.

Making Payments

We know that healthcare costs can come up unexpectedly. Whether you are insured or uninsured, whether or not you qualify for financial assistance, we understand that you may have difficulty paying your healthcare costs in full at the time of service or in a lump sum. We are happy to work with any patient to set up a payment plan in accordance with Hospital policy. Please contact the AVH Customer Service Department at 603-326-5653 or 603-326-5660.  You can also pay your bill online by clicking here.

Cost Estimates

A cost estimate for some services/procedures performed at AVH can be viewed by clicking here. It is important to note that the price estimates listed reflect hospital charges, unless otherwise indicated. The estimates may exclude any related procedures, tests or treatment provided in addition to the procedure. They are billed separately. Prospective patients are encouraged to contact 603-326-5662 to discuss specific billing rates and practices.  You may also visit New Hampshire Health Cost, which was developed by the New Hampshire Insurance Department and the Commission Committee on Health Insurance to provide consumers and employers with information on the price of medical care in New Hampshire.  The New Hampshire Hospital Association website contains valuable information about price transparency.

To view a sample AVH bill, please click here.